• All return shipping costs are the customer’s responsibility.
• We do not provide prepaid shipping labels.
• We recommend using a reliable, trackable, and insured shipping method to ensure your item reaches us safely.

To be considered for a return, the following conditions must be met:

• The item must be unused, unworn, and in the original condition in which it was delivered.
• All original packaging, certificates, and documentation must accompany the return.

If you have an account on our website:

• Log In – Sign in to your account and locate the order you wish to return.
• Request a Return – Submit your return request through your account. Once approved, you may proceed with shipping the item back to us.

If you don't have an account on our website:

• Contact Us – Email us at contact@caratbond.com or call us at (703) 951-7767 with your order number and reason for return.
• Once approved, you may proceed with shipping the item back to us.

Include all original packaging, your return packing slip (if available), and any diamond certificates.

• Place the jewelry item(s) securely inside the original jewelry box.
• Place the jewelry box inside a sturdy shipping box. You may reuse the original shipping box from your order or use a similar protective box.
• Ensure the package is securely sealed to prevent any movement or damage during transit.
• For security purposes, please do not write words like “jewelry” or “diamonds” anywhere on the package.
• Customers are responsible for arranging shipping via a trackable and insured method and for retaining proof of shipment.

Refunds are issued only after the returned item passes inspection and is approved by our quality assurance team.

• If any wear, alteration, or damage is found, we will contact you via phone or email with a detailed report and the deduction amount, and proceed only after your confirmation.
• Refunds are processed to the original payment method within 7 business days of approval.
• Shipping charges (if applicable) are non-refundable.

The following items are not eligible for return under any circumstances:

• Custom-made or personalized jewelry – including pieces designed to your specifications, engraved items, or items altered in size or style at your request.
• Special order items – pieces sourced or created specifically for your order that are not part of our regular stock.

At Caratbond, we’re committed to providing an exceptional shopping experience from start to finish. That’s why we offer free shipping on all orders, no minimum required. Whether you’re shopping for a gift or treating yourself, your jewelry will arrive safely, securely, and at no extra cost to you.

Every Caratbond order ships free of charge and includes insurance and tracking for your peace of mind. We work with trusted carriers such as FedEx and UPS to ensure that your package arrives securely and on time. Once your order ships, you’ll receive tracking information via email so you can follow your delivery every step of the way.

All packages require a signature upon delivery, helping ensure that your fine jewelry is placed in the right hands.

• Standard Shipping (Free): Orders typically ship within 3–7 business days, depending on the item.
• Expedited Shipping: Need it sooner? Expedited options may be available at checkout for an additional cost.
• All shipments are fully insured and require a signature upon delivery.
• We do not ship to PO Boxes or APO/FPO addresses at this time.

Please note that delivery timelines may vary depending on product availability, customization, and your location. You'll receive email updates along the way.

Many of our items are handcrafted or made to order, which may require a bit more time before shipping. If your item is custom or personalized, we’ll clearly communicate the estimated production and delivery timelines during checkout.

If you're placing a custom order with a specific deadline in mind (e.g., a gift or special occasion), feel free to reach out to our team in advancewe’ll do our best to meet your timeline.

At this time, Caratbond only ships within the United States. We are working to expand our shipping options internationally in the near future. If you are located outside the U.S. and would like to place an order, please contact us for possible solutions.

As soon as your order ships, you’ll receive an email with tracking details. If you have any questions about your order status, shipping timeline, or delivery, our customer service team is here to help.

At Caratbond, we stand behind the craftsmanship and quality of every piece of jewelry we create. Each item is designed and made with exceptional care, using high-quality materials and precise techniques to ensure beauty, strength, and lasting value. Because we’re committed to your long- term satisfaction, we proudly offer a Free Lifetime Warranty on all Katanoff jewelry. This warranty is our promise that your investment in fine jewelry will be protected for years to come.

We understand how important it is for your jewelry to stand the test of time—not just in appearance, but in durability and structural integrity. That’s why our lifetime warranty covers manufacturing defects and issues related to workmanship or materials under normal wear. If you experience any such issues, we will repair or replace the item at no cost to you.

Covered services under our warranty include:

• Tightening or re-tipping of prongs that have become loose due to normal usage over time
• Repair or replacement of small accent stones (also known as melee diamonds) that have come loose or fallen out due to craftsmanship flaws
• Adjustments or repairs to clasps, links, or chains that malfunction under normal wear
• Corrections to any design or construction flaw resulting from how the piece was originally made

This warranty reflects our belief that jewelry should not only look beautiful but also remain dependable and structurally sound with everyday wear

While we are proud to offer a generous and comprehensive lifetime warranty, it is important to note that there are limitations to what is included. This warranty does not cover damage caused by accidental impact, improper use, excessive force, or neglect. Additionally, it does not include:

• Loss or theft of the jewelry, whether partial or complete
• Damage resulting from unauthorized repairs or services completed by third-party jewelers
• Surface wear such as scratches, dents, or fading that naturally occur over time
• Resizing requests that go beyond the range of what the setting can safely accommodate
• Damage caused by exposure to chemicals, rough handling, or other external elements

To keep your warranty valid, we recommend that all maintenance, repairs, and cleaning services be performed through Caratbond or an authorized service partner only.

In addition to warranty protection, we’re pleased to offer complimentary jewelry care services to help you maintain the brilliance and structural condition of your piece over time. This includes thorough inspections of prongs and settings, professional steam cleaning, polishing, and general upkeep. We encourage customers to take advantage of these services periodically, especially if the item is worn daily.

To access these complimentary services, simply contact our support team. While the cleaning itself is free of charge, we kindly ask that you cover the cost of shipping the item to us. Once the service is completed, we will return your jewelry with free insured shipping, along with a refreshed sparkle and peace of mind.

If you believe your piece is experiencing an issue covered by our lifetime warranty or if you would like to schedule routine maintenance or professional cleaning, please follow the steps below:

Reach out to us by sending an email to contact@caratbond.com Please include your order number, a detailed description of the issue, and clear photos that show the area of concern. The more information you provide, the faster we can assist you.

Once our customer care team has reviewed your request, we will confirm whether the issue is covered under the warranty or recommend the appropriate service. If your request is approved, we will provide you with a prepaid, fully insured shipping label so you can safely send the item to our service center.

Upon receiving your jewelry, our in-house team of expert jewelers will conduct a careful inspection and begin the necessary repair or care process. You will be updated once the work is completed and your item is ready for return shipment.

Most repair and cleaning services are completed within 7 to 14 business days, depending on the complexity of the work and the condition of the piece.

While our lifetime warranty provides excellent coverage for manufacturing-related issues and maintenance, it does not cover accidental damage, loss, or theft. For complete peace of mind, we recommend protecting your investment with a separate jewelry insurance policy through your homeowners’ or renters’ insurance provider, or through a specialized jewelry insurer.

Your experience with Caratbond doesn’t end once your jewelry arrives—it continues for life. We are committed to helping you care for your jewelry and supporting you through every stage of ownership. If you ever have questions about your piece, need assistance with a service, or want to schedule a cleaning or repair, our dedicated customer care team is always ready to help.

At Caratbond, we believe that exceptional jewelry should be within reach—without having to compromise your financial comfort. That’s why we offer a variety of secure and flexible payment methods designed to make your shopping experience smooth, accessible, and worry- free. Whether you choose to pay upfront or prefer to break up your purchase over time, we’re here to help make luxury more manageable.

To accommodate your preferences, we accept several trusted payment methods. You can complete your purchase using:

• All major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
• PayPal, which offers a safe and seamless way to check out using your PayPal balance, linked bank account, or preferred card.
• Shop Pay, an accelerated checkout option that securely saves your details for faster future purchases.
• Apple Pay and Google Pay, enabling one-touch mobile payments through your smartphone or device.

Each payment method is processed securely using encryption and fraud protection tools, so you can shop with complete peace of mind.

We understand that investing in fine jewelry is a personal decision, and sometimes it's easier to manage when payments are divided over time. That’s why we’ve partnered with leading providers of flexible financing.

With these services, you can:

• Split your purchase into 4 interest-free payments, automatically billed every two weeks.
• Enjoy the freedom of no hard credit checks and no additional fees as long as payments are made on time.
• Instantly get approved at checkout without lengthy application processes.

Selecting Klarna or Afterpay is simple—just choose your preferred option during checkout, complete a quick setup, and finalize your order with confidence.

There are no hidden costs or confusing terms when using our financing options. You’ll see the full breakdown of your installment plan, including payment amounts and due dates, before you complete your order. As long as payments are made on time, you will never be charged interest or late fees. It’s our way of helping you enjoy your jewelry now while paying at a pace that works for you.

At Caratbond, we take your security seriously. Every transaction on our site is protected by advanced encryption technology and industry-standard safeguards. Your personal and payment information is never shared, sold, or stored without your consent. We continuously monitor our systems to ensure a safe shopping experience every time you visit.

If you have any questions about payment options, need help choosing a financing plan, or experience any issues during checkout, our customer support team is always here to help. We’re happy to walk you through your options so that you feel confident and informed every step of the way.

Email - contact@caratbond.com